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Privacy Policy


Owner and Data Controller

Chaoss Entertainment Ltd
Regus, 25 Clarendon Road, Redhill, RH1 1QZ
Contact (privacy): contact@chaotic.co.uk

Types of Data We Collect

We collect personal data directly from you and automatically when you use our website/application. This may include:

Unless stated otherwise, requested data is mandatory to provide our services. If you’re unsure which data is mandatory, please contact us.

Any use of cookies or other tracking tools by us or by third-party services we use is to provide the service requested by you and for the other purposes described in this policy and in our Cookie Policy.

You are responsible for third-party personal data obtained, published, or shared through this application.

Mode and Place of Processing

Methods of processing

We apply appropriate security measures to prevent unauthorised access, disclosure, modification, or destruction. Processing is performed using IT tools and follows organisational procedures related to the stated purposes. Data may be accessible to certain internal roles (e.g., administration, sales, marketing, legal, system administration) and to external providers acting as processors (e.g., technical service providers, mail carriers, hosting providers, IT companies, communications agencies). An updated list of these parties is available on request.

Place

Data is processed at our operating offices and where third-party processors are located. Depending on your location, transfers may involve sending data to a country other than your own. See the service-specific sections for more details.

Retention time

Personal data is processed and stored for as long as required by the purposes for which it was collected (see “Further Information for Users in the European Union” for more detail).

Prize draw display name

In order to evidence Add rules are legitimate we use your name and location to display during live prize draws, any objection to this must be notified to us at contact@chaotic.co.uk 


Community Initiatives & Chaotic Fund

When you apply for or participate in The Chaotic Fund, we collect and process certain personal data submitted through our online form. This may include your name, email address, contact details, and information relevant to your request or nomination.

Your personal data is collected for the following purposes:

All information submitted through the Chaotic Fund form is securely processed and stored via HubSpot, which acts as our data processor. You can view HubSpot’s Privacy Policy here.

Participation in the Chaotic Fund is entirely voluntary. By submitting a form, you consent to the storage and processing of your personal data for these purposes. You may withdraw this consent or request deletion of your data at any time by contacting contact@chaotic.co.uk.

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Purposes of Processing

We process data in order to:

Services and Categories of Personal Data

Advertising

Used to display ads (including personalised ads where consented) and measure conversions. Some services use cookies/Trackers, device IDs, and behavioural retargeting. You can usually opt out via service-specific settings and our Cookie Policy.

Analytics

Used to monitor and analyse web traffic and user behaviour.

Contacting the User

Handling Payments

Payments are processed via external providers; you provide payment details directly to them. We receive only status/notifications.

Infrastructure monitoring

This type of service allows this Application to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved.

Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application..

Interaction with External Social Networks and Platforms

May collect traffic data even when not used; interaction is subject to your social settings.

Managing Contacts and Sending Messages

Remarketing and Behavioural Targeting

Spam and Bots Protection

Tag Management

Traffic Optimisation and Distribution

Opting Out of Interest-Based Advertising

In addition to provider-specific opt-outs, you can manage your preferences via our Cookie Policy and your browser/device settings. See the “Cookie Policy” for more details.

Further Information About Processing

Selling goods and services online

We use personal data to provide services or sell goods, including payment and delivery. The data collected depends on the payment system used.

Cookie Policy

We use cookies/Trackers. For details and controls, see our Cookie Policy.

Further Information for Users in the European Union

Legal basis of processing

We process data where one or more apply:

We’re happy to clarify which legal basis applies to specific processing.

Retention

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Your GDPR rights

Subject to law, you may:

Right to object to processing

Where processing is based on public interest, official authority, or legitimate interests, you may object on grounds relating to your situation. For direct marketing, you may object at any time, free of charge, and we will stop processing for that purpose.

How to exercise your rights

Contact us using the details at the top of this policy. Requests are free and answered as early as possible, always within one month. Where feasible, we will inform recipients of any rectification/erasure/restriction unless impossible or disproportionate.

Additional Information

Legal action

We may use personal data for legal purposes in court or prior to legal action arising from misuse of this application or related services. We may be required to disclose data on request of public authorities.

Additional information on request

We may provide additional/contextual information about particular services or processing upon request.

System logs and maintenance

For operation and maintenance, this application and third-party services may collect system logs or use other personal data (such as IP address).

Information not contained here

More details about data collection/processing are available on request (see contact details above).

Changes to this policy

We may change this policy at any time by posting updates here and, where technically/legally feasible, notifying users through the application or via contact details we hold. Please check this page regularly. Where changes affect processing based on consent, we will collect new consent where required.

Definitions and Legal References

Legal information: This privacy policy relates solely to this application, unless stated otherwise.

Last updated: 21st October 2025




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