At Chaoss Entertainment Ltd (trading as Chaotic), we take all complaints seriously and aim to resolve any issues quickly, fairly, and professionally.
If you ever feel dissatisfied with our service, please follow the process below so that we can review and resolve your concern properly.
If you have a complaint, the first point of contact is our Customer Services team. They are trained to deal with most issues promptly and fairly.
Email: contact@chaotic.co.uk
Post: Chaoss Entertainment Ltd, Kingsgate 62 High Street, Redhill, England, RH1 1SH
To help us resolve your complaint as quickly as possible, please include:
We’ll acknowledge your complaint within 3 working days and aim to provide a full response within 10 working days.
If your complaint is complex and requires more time, we’ll let you know and provide an updated timeframe.
If you’re not satisfied with the response from Customer Services, you can request that your complaint be reviewed by our Compliance Team.
Email: compliance@chaotic.co.uk
The Compliance Team will carry out a full and impartial review of your complaint, including all supporting evidence and correspondence.
They’ll aim to provide a final written response within 10 working days of your escalation.
If additional time is needed, we’ll let you know.
Once the Compliance Team has completed their review, their decision will be considered our final position on the matter.
All complaints are logged and reviewed regularly to help us identify areas for improvement.
Information relating to your complaint will be handled confidentially.