Our SEN Support Service offers a free 45-minute personal consultation sessions with a dedicated family liaison officer. This service is designed to support families and individuals with Special Educational Needs (SEN).
Tailored Support Customised for you: Each session is personalised to address the unique challenges you and your family face.
Emotional & Practical Guidance: We provide a blend of emotional support and practical advice to help you navigate day-to-day challenges. Confidential & Judgment-Free: Your experience will be respected in a safe, understanding, and confidential space, where your concerns are heard without judgment.
Use the calendar below. Appointments are released at the same time every 2 weeks in advance.
Fill out the short form with your name, contact info, child's details and brief summary of the issue.
You'll receive a provisional confirmation email after booking.
We'll text you 72hrs before. Reply Y to confirm. No reply by 48hrs = cancelled & reallocated.
At your time slot, click the email link to join on Teams — or be ready to answer your phone.
Guidance on navigating support systems for children and individuals with SEN.
Help with understanding the DLA process and submitting claims.
A listening ear and emotional guidance to help you cope with the pressures of raising a child with SEN.
Assistance with school-related issues, including placements, SEN provision, and navigating education systems.
Help with accessing healthcare services and managing your child's physical and mental health.
Practical advice and strategies to manage daily challenges, from routines to behaviour management.
Offering advice on how to support other family members and siblings of children with SEN.
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Emergency appointment email:
community@chaotic.co.uk
Family Liaison Officer
I am a qualified primary school teacher and have taught all ages – from leading in nursery baby rooms, through to training future teachers on foundation degree courses. In all of my roles, I have gravitated towards supporting individuals with SEN finally leading me to become a Family Liaison Officer for a primary school in Suffolk. Here, I supported families with a range of different needs, gaining my Counselling, Art Therapy and Speech and Language qualifications. I have also been a Safeguarding Lead for over 15 years, working closely with local authorities to support
Family Liaison Officer
I have worked with children and families for over 18 years. I hold a degree in Early Years and have experience across a range of settings, including Family Centres, Children’s Centres, Nurseries, and Schools. Throughout my career, I’ve supported many children with additional needs, helping them—and their families—find practical ways to navigate life that work for both the child and the wider family unit.
Prefers not to be photographed, but always here to support 💛
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Our Family Liaison Officer offers general guidance only and does not provide professional, legal, or financial advice. For specific matters, please consult a qualified expert. Safeguarding is our priority — concerns may be shared with relevant professionals, and we’ll aim to discuss this with you first. We cannot guarantee outcomes and accept no liability for actions taken. Full details are available in our Terms and Conditions.
